Return Policy

Returns & Refunds Policy - ItalianEquipmentParts.com

At ItalianEquipmentParts.com, customer satisfaction is our top priority. If you experience any issues with your spare parts order, we are here to help. Please review our return guidelines below to ensure a smooth and simple process.

Returns for Non-Defective Items

Non-defective spare parts may be returned if they are entirely new, unused, and unopened in their original packaging. A 10% restocking fee applies to all approved non-defective returns, and customers are responsible for all return shipping costs.

Returns for Defective Items

Items that arrive defective or do not function properly qualify for a full refund or replacement. No restocking fee applies, and ItalianEquipmentParts.com covers all shipping costs for defective returns or replacements.

Non-Defective Return Guidelines

Condition of Returned Products

Spare parts must be new, unused, and unopened in original packaging to qualify for a refund. A 10% restocking fee applies.

Return Window

You have 30 days from the date of delivery to notify us of your intention to return an unused replacement part.

Return Method

Returns are processed by mail only. Please contact us directly to receive the correct return address and details.

Return Timeline

After notifying us, you must ship the item within 5 business days and share the tracking number with us.

Shipping Costs

Customers are responsible for covering all return shipping charges for non-defective items.

Refund Process

Once the returned item is received and inspected, a refund will be issued to your original payment method, minus the 10% restocking fee.

Defective Item Guidelines

Defective or Non-Functional Products

Items that arrive broken or do not work qualify for a full refund or a fresh replacement. No restocking fee is ever charged.

Return & Replacement Coverage

ItalianEquipmentParts.com covers all necessary shipping costs for defective returns or replacement parts shipments.

Return Window & Warranty

Defective items fall under the initial 30-day return window. Beyond 30 days, products are handled according to their specific brand warranty period, if applicable.

Return Method

Defective products will be securely returned or replaced directly by mail.

How to Contact Us

For returns, questions, or product support, please reach out through one of the following methods. We are here to make your parts repair process as easy as possible.

We thank you for choosing ItalianEquipmentParts.com and appreciate your business. Please contact us before sending any items back so we can provide you with the exact technical instructions and return details.